Publication Date: Version 1, May 2020

JLH Finance Advisory Pty Ltd ACN 638 940 824 is committed to protecting the privacy of your personal information. Our Privacy Policy governs how we collect, handle, use and disclose your personal information. It also deals with how you can access the personal information we hold about you, ask us to correct it, or make a privacy related complaint.

This policy explains how we respect your right to privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988(Cth), “Act”.

What information do we collect and how do we use it?

We will collect personal information when we do business with you. This may include a broad range of information from your name, address and contact details to other information about your qualifications, employment history and financial information.

‘Personal information’ may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have.

If you choose not to supply any of the information we request, our ability to assist you may be limited.

We may use your personal information for the following purposes:

·       to conduct our business;

·       to manage our business relationships with you and with others, including Credit Providers;

·       to complete a transaction on your behalf; and

·       to provide you with information about our products and services.

From time to time, we may use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

If you receive any communication from us and you do not wish to receive those particular types of communications please contact us to unsubscribe and we will no longer send information to you.

How do we hold and protect your information?

We strive to maintain the relevance, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you on our secure database. In some cases, your file is archived and sent to an external data storage provider for a period of time.

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or exposure. Access to your information is restricted to those employees whose job requires that information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.

We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.

Will we disclose the information we collect to anyone?

We do not sell, trade or rent client lists or personal information to any third party however in some circumstances it may be necessary to disclose your personal information to third parties including the following:

(a)    Lenders and Agents to the extent it relates to our credit assistance, including those with which we have referral arrangements with;

(b)    our personnel and related entities;

(c)    where you would reasonably expect your personal information to be used or disclosed; and

(d)    if it is otherwise required or authorised by law.

In all cases we will only disclose that information that is strictly required, and take all reasonable steps to ensure that your personal information is handled in accordance with the Act.

Any other use or disclosure of your personal information will only be made with your consent.

How can you access, update or correct the information we are holding?

You have the right to access your information. If you believe that we are holding inaccurate, incomplete, irrelevant or out of date data about you, you may ask us to correct it. You can make a request for access to or correction of your personal information by contacting us at any time.

In some limited circumstances, we may need to refuse access to your information or refuse a request for correction. If this is the case, we will advise you as soon as possible after your request and provide you with written details of our reasons for the refusal.

What happens if you are not happy with how your information is handled?

If you have concerns or if you wish to make a complaint about how we have handled your personal information please contact us. Your complaint will be considered through our internal complaints resolution process and we will respond with a decision as soon as possible.

Your consent

By asking us to assist and engaging us to provide you with any service, you consent to the collection and use of the information you have provided to us for the purposes described above.

For more information on your privacy rights please visit www.oaic.gov.au

How to Contact Us

You can contact our Privacy Officer by:

·       Telephone: 07 3857 4613

·       Email: admin@jlhfinance.com.au

·       Post: 9 McLennan Street, Albion QLD 4101